This content originally appeared on DEV Community and was authored by Conor Bronsdon
Customer success can make or break any business, especially when you’re scaling.
Sunil Mavadia, Director of Global Architecture at Cloudbees, has been building and scaling customer success teams at software companies since before customer success was a known term. Now, over a decade later, he joins Dev Interrupted to discuss the unique relationship between developers and their customers.
Listen to the full episode
Episode Highlights include:
- How to initiate and scale a customer success initiative
- When to bring customers and developers together
- What dev teams can do to improve customer success
- How to structure the conversation between engineering and customer success
Join the Dev Interrupted Discord Server
With over 1200 members, the Dev Interrupted Discord Community is the best place for Engineering Leaders to engage in daily conversation. No sales people allowed. Join the community >>
This content originally appeared on DEV Community and was authored by Conor Bronsdon
Conor Bronsdon | Sciencx (2021-07-19T18:47:26+00:00) Engineering Customer Success w/ Sunil Mavadia. Retrieved from https://www.scien.cx/2021/07/19/engineering-customer-success-w-sunil-mavadia/
Please log in to upload a file.
There are no updates yet.
Click the Upload button above to add an update.