Using tech to make hiring more inclusive

Three years ago, Generation and Google.org joined forces to help jobseekers launch meaningful careers and change their lives. Enabled by $7.5M in grant funding from Google.org, and technical support from a team of Google.org Fellows, Generation has now helped to train and place more than 3,000 people in France, Italy, and Spain into entry-level technology sector professions, including digital customer care, full stack and java development, digital marketing, and robotic process automation.

Opening up access to today’s digital economy

At both Google and Generation, we believe that everyone should have the opportunity to participate in today's increasingly digital economy. Yet groups that are already underserved are still often underrepresented in jobs that require digital skills. Like Google’s Grow with Google initiatives, Generation’s programs seek to open access to education for those who have faced systemic barriers to accessing employment — 54% of learners at Generation are female, and most describe themselves as financially unstable before joining Generation, with 80% of learners unemployed.

Graduates from the Generation programs supported by Google.org have seen life-transforming outcomes, even in the midst of a pandemic labor market. Within six months of program completion, 75% of graduates were already placed in jobs. A year later, the majority of those remained employed.

Seeing the impact of Generation’s work and hearing the stories of Generation graduates is deeply inspiring. Stories like that of David André, who started working after high school without a university degree. He had a series of low wage restaurant and retail jobs, and then spent a period of time unemployed, facing financial and family difficulties.

Around that time, he received an email from the French employment agency, Pôle Emploi, about the Generation Customer Care program. David André decided to apply, and was accepted. He invested himself fully in the program. At the end of the course, Generation connected him with a French startup, Doctolib — an online platform that facilitates virtual medical appointments. Within a few months, he was hired permanently. With his newfound work stability, he has moved into his own place, and has stepped into a sales support role as he continues to advance in his career.

Spotlighting skills on the Employer Portal

To help further accelerate Generation’s mission, Google recently provided additional support in the form of a Google.org Fellowship, where a team of Google data scientists and product managers worked full-time, pro bono alongside Generation for six months, to address the challenge of matching job seekers with employers. When employers are accustomed to focusing on resumes, not candidate skills, it can be difficult for jobseekers from underrepresented communities to get seen. To make it easier for recruiters to find the talent they need from its pool of graduates, Google.org Fellows helped Generation to develop and build a new Employer Portal, now being trialed in both Spain and France.

What differentiates the Portal from other job-matching platforms out there is that employers can search for talent based on the skill-set of the job seekers, which Generation helps validate beforehand. Focusing on the skills that candidates bring to the table, rather than data points like age, gender, and education, help to minimize hiring biases and unlock new talent pools for employers — breaking down barriers to employment for underrepresented populations. We’re looking forward to seeing what the Employer Portal can do to help more jobseekers find employment, and like David André, change their lives.