Authenticate Customers in Seconds with Veridas Voice Biometrics for Twilio Flex

Have you ever had to scramble to find an account number or password to authenticate your identity with a customer service agent? While authenticating identities is a critical step for consumer security, it can also create a frustrating initial interaction.

What if your agents could engage customers in a natural conversation, while their identity is automatically authenticated in seconds? No more passwords, account numbers, or security questions necessary.

Twilio Flex customers can now deploy this experience through a validated integration with Veridas Voice Biometric Authentication. This integration has been designed in a collaboration between Twilio Flex and Veridas Product teams to optimize the agent and consumer experience, while authenticating consumers using 3 seconds of natural conversation.

Biometric authentication – simplify the customer experience

Using biometric authentication enables customers to explain their issue to agents from the start, without the typical minute-long Q&A. This reduces call time and simplifies the customer experience through a natural interaction.

“In addition to cost savings and improved security, the technological capabilities brought to us by Veridas allow us to enable new businesses that were unthinkable four years ago”

– Juan Francisco Losa, Chief Technology Security Officer BBVA.

Veridas has tested their voice biometric solution with the National Institute of Standards and Technology. Veridas provides authentication for over 100 customers in Financial Services, Telecommunications, Mobility and the Public Sector.

Twilio Flex customers around the world can integrate Veridas’ solution today. This Veridas integration works as a natural extension of Twilio Flex to provide a seamless authentication experience, regardless of the language.

To learn more about integrating Veridas voice biometric technology, read through the Twilio Flex documentation or visit their listing on the Twilio Showcase.

Philip Borden is a Sr. Product Marketing Manager at Twilio where he works with Technology Partners. His focus is on coordinating GTM strategies for partner launches and driving customer engagement. Prior to Twilio, Philip managed Product Marketing with Technology and Agency partners at SendGrid and Sling TV.