Five Questions for University UX Professionals

Prospective university students are selective when applying to schools. They share many of the same questions and expect communications to be personalized.


This content originally appeared on NN/g latest articles and announcements and was authored by Tanner Kohler

Summary: Prospective university students decide whether to apply to a school based on a few basic questions. They expect university websites and advertisements to be personalized to their needs and questions.



Have you ever attended a university? Almost everyone reading this article will have some experience applying to, attending, or trying to graduate from a higher-education institution of some kind. Hopefully, it was (or is currently) a positive experience overall. However, in many cases, the college journey has plenty of challenges — the first of which is simply applying to the right schools.

The primary target audience of most university websites is still made of prospective students — at both the undergraduate and graduate levels. As we gathered data to update our report on good university-website design , many well-known findings describing the experience of prospective university students reemerged. We also discovered new insights reflecting the ever-changing state of higher education —particularly in response to COVID-19.

This article presents five major insights drawn from the many new findings added to the report and focuses on prospective university-students’ experience. Each insight is posed below as a question that UX professionals in higher education might ask themselves to determine whether they have adequately accommodated the corresponding user need in their work.



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This content originally appeared on NN/g latest articles and announcements and was authored by Tanner Kohler


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