This content originally appeared on NN/g latest articles and announcements and was authored by Kate Kaplan
Summary: Contextual inquiry can be conducted remotely for certain types of tasks, provided that your participants can share most of their work setting through a video-call platform.
Contextual inquiry is a type of field study that pairs in-depth observation and semistructured interviews of a small sample of users in order to gain a robust understanding of work practices and behaviors. Like any field study, it’s conducted in situ — meaning that the researcher observes users in their natural environments, where they typically do their work or other activities of interest in real life.
Performing in-situ research is valuable: It helps us see the natural distractions, workarounds, and interruptions that would not be easy to uncover in lab-based settings. Field studies are especially useful when the researcher is not familiar the work being observed or lacks the domain knowledge to understand or envision what obstacles that work might face.
However, field studies do have some drawbacks:
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This content originally appeared on NN/g latest articles and announcements and was authored by Kate Kaplan
Kate Kaplan | Sciencx (2022-11-13T17:00:00+00:00) Remote Contextual Inquiry: Lessons Learned. Retrieved from https://www.scien.cx/2022/11/13/remote-contextual-inquiry-lessons-learned/
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