Twilio Professional Services for Account Security Projects

A lot goes into ensuring a smooth and successful launch of Twilio Account Security offerings. Important decisions around your customer’s login workflow, the channels you want to use, and the regions you want to support are all important factors in building a fantastic Account Security offering.

Twilio Professional Services offers an affordable onboarding engagement that will provide assigned experts and detailed guidance to make sure you navigate the process efficiently. Whether you are an individual business or an independent software vendor (ISV) with a more complex environment, we’ve been there, we know the process, and we have the expertise to get you through it.

What we offer

In our Account Security onboarding engagement, we will conduct a thorough account audit, provide architecture recommendations, and guide you through account security best practices. Even if your use case is live and in production, we can help you revamp or add extra channels to your portfolio of account security services.

In this engagement, which is available as a basic or advanced package (4-week or 8-week timeframes respectively), we’ll provide:

• An account audit and architecture review
• Training on Account Security best practices
• Channel specific guidance and troubleshooting (SNA, Push, and TOTP only available in advanced engagements)
• Flexible working sessions to delve into the Account Security APIs
• On-demand assistance throughout the process

We are not able to do the development work for you, but we’ll be on hand to help and advise.

How to get started with Twilio Professional Services

If you have a Twilio Account Executive, you can reach out to them and ask for Twilio Professional Services to help you with your Account Security implementation. Or, you can learn more about Professional Services and submit a request for assistance here. Finally, if you'd like to better understand our customer onboarding methodology, this article explores our process in more depth.

We’re ready to help

You don’t need to go this alone! Connect with Professional Services today so that we can help you build an optimal, scalable, Account Security solution.

Adam Nix is a Technical Onboarding Manager on Twilio’s Professional Services team. He can be reached at anix [at] twilio.com.