This content originally appeared on DEV Community and was authored by Olatunji Ayodele Abidemi
introduced Twilio AI Assistants, a platform to build customer-aware autonomous agents. These Assistants can handle complex conversations, answer questions, and perform tasks without rigid decision trees or intent-based training¹.
- They leverage Large Language Models (LLMs) and automatically handle conversation history using Customer Memory. You can define Tools to make API requests and access Knowledge sources for domain expertise.
- If an Assistant can't handle a question, it can seamlessly hand over the conversation to a human agent in the Twilio Flex contact center.
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SMS Chatbots with Twilio and OpenAI:
- Create an AI-powered SMS chatbot using Twilio and OpenAI. This chatbot can handle customer inquiries, book appointments, and provide information.
- Here's a step-by-step guide on how to build this experience using Twilio and OpenAI².
-
Google Cloud Integration:
- Twilio and Google Cloud have expanded their partnership to improve customer experiences with AI.
- You can deploy sophisticated AI-powered virtual agents using Google Cloud Contact Center AI integrated with Twilio Flex.
This content originally appeared on DEV Community and was authored by Olatunji Ayodele Abidemi
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Olatunji Ayodele Abidemi | Sciencx (2024-06-23T17:43:42+00:00) To build Twilio AI Assistants. Retrieved from https://www.scien.cx/2024/06/23/to-build-twilio-ai-assistants/
" » To build Twilio AI Assistants." Olatunji Ayodele Abidemi | Sciencx - Sunday June 23, 2024, https://www.scien.cx/2024/06/23/to-build-twilio-ai-assistants/
HARVARDOlatunji Ayodele Abidemi | Sciencx Sunday June 23, 2024 » To build Twilio AI Assistants., viewed ,<https://www.scien.cx/2024/06/23/to-build-twilio-ai-assistants/>
VANCOUVEROlatunji Ayodele Abidemi | Sciencx - » To build Twilio AI Assistants. [Internet]. [Accessed ]. Available from: https://www.scien.cx/2024/06/23/to-build-twilio-ai-assistants/
CHICAGO" » To build Twilio AI Assistants." Olatunji Ayodele Abidemi | Sciencx - Accessed . https://www.scien.cx/2024/06/23/to-build-twilio-ai-assistants/
IEEE" » To build Twilio AI Assistants." Olatunji Ayodele Abidemi | Sciencx [Online]. Available: https://www.scien.cx/2024/06/23/to-build-twilio-ai-assistants/. [Accessed: ]
rf:citation » To build Twilio AI Assistants | Olatunji Ayodele Abidemi | Sciencx | https://www.scien.cx/2024/06/23/to-build-twilio-ai-assistants/ |
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