Independent Science + Technology

Author: Nathalia Velez Ryan

11 Customer Engagement Metrics Businesses Should Track

Post date June 1, 2023
Post author By Nathalia Velez Ryan
Post categories In customer-experience, marketing

5 Customer Experience Challenges in the Retail Industry

Post date May 31, 2023
Post author By Nathalia Velez Ryan
Post categories In customer-experience, retail

How to Measure Customer Experience [11 Metrics]

6 Ways to Transform Retail Customer Service

Post date May 8, 2023
Post author By Nathalia Velez Ryan
Post categories In customer-experience, retail

What Is an In-App Digital Concierge and Should My Business Have One?

Post date April 27, 2023
Post author By Nathalia Velez Ryan
Post categories In customer-experience, retail

Customer Retention: Definition, Metrics and 8 Strategies to Improve It

Post date April 24, 2023
Post author By Nathalia Velez Ryan
Post categories In customer-experience, marketing, retail

4 Customer Experience Challenges in the Financial Services Industry

6 Ways to Transform Customer Service for Financial Services

Customer Service 101: What It Is & 9 Best Practices

Opt-In & Opt-Out Text Messages: Definition, Examples & Guidelines

Post date March 10, 2023
Post author By Nathalia Velez Ryan
Post categories In CX tips, best practices & trends, marketing

What Are Conversational Apps? [Plus 5 Benefits]

Post date January 9, 2023
Post author By Nathalia Velez Ryan
Post categories In customer-experience, retail

How to Create an Abandoned Cart SMS Strategy [7 Best Practices]

Post date January 5, 2023
Post author By Nathalia Velez Ryan
Post categories In marketing

4 Reasons to Try Facebook Messenger Ads

Post date November 28, 2022
Post author By Nathalia Velez Ryan
Post categories In marketing

Cross-Channel Marketing: What It Is & How to Get Started

Post date November 18, 2022
Post author By Nathalia Velez Ryan
Post categories In marketing

9 Things to Look for in a Call Center Solution for Small Business

Mobile Customer Engagement: What It Is & 5 Tips to Increase It

The Top 5 Apps & Software to Integrate With Your Contact Center

Post date September 23, 2022
Post author By Nathalia Velez Ryan
Post categories In CX tips, best practices & trends

5 Reasons Your Call Center Should Use VoIP

Post date June 27, 2022
Post author By Nathalia Velez Ryan
Post categories In CX tips, best practices & trends

Cloud Call Center: Definition & Advantages

Post date June 2, 2022
Post author By Nathalia Velez Ryan
Post categories In CX tips, best practices & trends

Real-Time Messaging: Definition & How to Use It

Post date May 11, 2022
Post author By Nathalia Velez Ryan
Post categories In CX tips, best practices & trends

OTT Messaging for Business: What It Is and How It Differs From SMS

Post date April 26, 2022
Post author By Nathalia Velez Ryan
Post categories In CX tips, best practices & trends

What Is the Cost of Outsourcing a Call Center?

Post date April 11, 2022
Post author By Nathalia Velez Ryan
Post categories In CX tips, best practices & trends

Video Call Integration on Different Platforms

Post date April 8, 2022
Post author By Nathalia Velez Ryan
Post categories In CX tips, best practices & trends

How to Send a Text via Email (And an Email via Text): A Simple Guide

Post date March 9, 2022
Post author By Nathalia Velez Ryan
Post categories In CX tips, best practices & trends

How to Send SMS Online

Post date January 11, 2022
Post author By Nathalia Velez Ryan
Post categories In CX tips, best practices & trends

How to Use SMS Services for Customer Engagement

Post date December 16, 2021
Post author By Nathalia Velez Ryan
Post categories In CX tips, best practices & trends

HIPAA-Compliant Video Conferencing

Post date December 6, 2021
Post author By Nathalia Velez Ryan
Post categories In CX tips, best practices & trends

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