Independent Science + Technology

Author: Therese Fessenden

Net Promoter Score: What a Customer-Relations Metric Can Tell You About Your User Experience

Post date June 21, 2024
Post author By Therese Fessenden
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The Diverge-and-Converge Technique for UX Workshops

Post date May 30, 2024
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Design Risks: How to Assess, Mitigate, and Manage Them

Post date May 28, 2023
Post author By Therese Fessenden
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AI Spots Usability Opportunities that Humans Can’t

Post date April 1, 2023
Post author By Therese Fessenden
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Three Pillars of User Delight

Post date November 27, 2022
Post author By Therese Fessenden
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Focus Groups 101

Post date July 31, 2022
Post author By Therese Fessenden
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Obtaining Consent for User Research

Post date July 3, 2022
Post author By Therese Fessenden
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Recruiting and Screening Candidates for User Research Projects

Post date November 7, 2021
Post author By Therese Fessenden
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5 Facilitation Mistakes to Avoid During User Interviews

Post date June 6, 2021
Post author By Therese Fessenden
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Design Systems 101

Post date April 11, 2021
Post author By Therese Fessenden
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Aesthetic and Minimalist Design (Usability Heuristic #8)

Post date January 24, 2021
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