Measuring DesignOps with the REACH Metrics Framework

This content originally appeared on NN/g latest articles and announcements and was authored by Kate Kaplan

Summary: DesignOps success is difficult to track and measure. Use the REACH framework (Results, Efficiency, Ability, Clarity, Health) to identify and triangulate relevant DesignOps metrics, and use clear goals to understand the success of individual DesignOps programs.

Many teams struggle with understanding how to measure, track, and prove the efficacy of their DesignOps efforts for a number of reasons:

Measuring DesignOps Is Difficult

The truth is that measuring DesignOps is difficult even in the best of circumstances, because changes in success metrics will often be difficult to attribute to any kind of change in DesignOps efforts. In small organizations or teams, there’s unlikely to be statistically significant growth in any metric, so it would be near impossible to understand the cause of any changes in those metrics. Even for larger organizations, teams may not be able to gather enough data points for typical DesignOps success metrics (e.g., attrition rates, number of projects that include design roles, number of design iterations on a project, etc.) to truly understand causation.

However, DesignOps teams do have a responsibility to understand whether their efforts are supporting their high-level goals and having a positive impact on design. Teams that are able to convince stakeholders and partners that their efforts have a high return on investment will have an easier time securing ongoing support and investment for DesignOps. Plus, they’ll feel good about the value they provide.

This content originally appeared on NN/g latest articles and announcements and was authored by Kate Kaplan

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Kate Kaplan | Sciencx (2023-01-22T17:00:00+00:00) Measuring DesignOps with the REACH Metrics Framework. Retrieved from https://www.scien.cx/2023/01/22/measuring-designops-with-the-reach-metrics-framework/

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" » Measuring DesignOps with the REACH Metrics Framework." Kate Kaplan | Sciencx - Sunday January 22, 2023, https://www.scien.cx/2023/01/22/measuring-designops-with-the-reach-metrics-framework/

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