This content originally appeared on NN/g latest articles and announcements and was authored by Jakob Nielsen
Summary: In a study of business professionals using ChatGPT to write business documents, task time decreased, while rated quality improved substantially.
(Our recent April Fools article about ChatGPT was a joke and did not contain a correct analysis. Don’t believe anything we said in that hoax article. In contrast, this article reports on a research study with real data. This time we mean what we say.)
The recent introduction of ChatGPT and similar generative artificial-intelligence tools has caused much gnashing of teeth. Commentators complain that one can trick the AI into saying nasty things and that the output is often misleading.
As to the first, I say: so what. You can trick Excel to calculate things wrong by using erroneous formulas. And if you want a word processor to produce nasty text, you just type it in. The measure of a professional tool is not whether it does something wrong when you deliberately abuse it. The question is whether results are good when the tool is used as intended.
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This content originally appeared on NN/g latest articles and announcements and was authored by Jakob Nielsen
Jakob Nielsen | Sciencx (2023-04-02T16:00:00+00:00) ChatGPT Lifts Business Professionals’ Productivity and Improves Work Quality. Retrieved from https://www.scien.cx/2023/04/02/chatgpt-lifts-business-professionals-productivity-and-improves-work-quality/
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